Refund policy

Return & Refund Policy

Last Updated: August 24, 2026

At Mirella Hair, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days, subject to the terms and conditions outlined below.

1. 30-Day Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, please contact us within this 30-day period. Returns requested after the applicable return period may not be accepted.

2. Return Eligibility

To help ensure that returned products can be processed efficiently, items should generally be:

In their original condition
Unused or unworn
Free from damage caused after delivery
Returned with original packaging where reasonably possible
Accompanied by the relevant order information

For hygiene and product-quality reasons, products that have been used, damaged, altered or returned in an unsuitable condition may be excluded from a refund where permitted by applicable law.

3. Free Returns

Mirella Hair provides free returns for eligible purchases within the 30-day return period.

Before sending an item back, please contact our customer support team at:

Email: support@mirellahair.shop
Phone: (604) 805-5160

Please do not send a return to an address other than the return address provided by our customer service team.

4. How to Request a Return

To request a return, please contact us with:

Your order number
Your name
Email address used for the purchase
Product(s) you wish to return
Reason for the return
Photos, if the item is damaged, defective or incorrect

Our support team will review your request and provide return instructions when applicable.

5. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help us understand the issue and determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement, refund or another appropriate solution.

6. Refund Processing

Once your returned item has been received and reviewed, we will process the approved refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your payment provider, bank or card issuer.

7. Partial Refunds

In certain circumstances, a partial refund may be considered where an item has been returned in a condition that differs materially from its original condition, subject to applicable law.

8. Exchanges

If you would prefer an exchange rather than a refund, please contact our customer support team. Exchange availability may depend on product availability.