Shipping policy

Shipping Policy

Last Updated: August 24, 2026

At Mirella Hair, we want your shopping experience to be simple and convenient. We offer free shipping worldwide on eligible orders.

1. Free Worldwide Shipping

Mirella Hair provides free shipping to customers worldwide.

There is no additional standard shipping charge for eligible orders.

2. Estimated Delivery Time

Our estimated delivery time is:

7–10 days

Delivery estimates begin after your order has been processed for shipment.

Please understand that delivery times are estimates and are not guaranteed delivery dates.

3. Order Processing

After an order is successfully placed, it will be prepared for shipment.

Processing time may vary depending on order volume, product availability and other operational circumstances.

We make reasonable efforts to process orders as efficiently as possible.

4. Delivery Delays

Although we aim to provide reliable delivery, delays may occasionally occur due to circumstances outside our reasonable control, including:

Severe weather
Carrier delays
Customs procedures
Public holidays
Transportation disruptions
Incorrect or incomplete address information
Unexpected logistical issues
Other events beyond our reasonable control

If your order is significantly delayed, please contact our customer support team.

5. International Shipping

We ship internationally to customers around the world.

Depending on the destination, shipments may be subject to local customs procedures, import requirements or other regulations.

Customers are responsible for providing accurate delivery information and complying with applicable local requirements.

6. Address Accuracy

Please carefully check your shipping address before completing your purchase.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful.

If you notice an error in your shipping address after placing an order, contact us immediately at:

support@mirellahair.shop

While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed after an order has entered processing or shipment.

7. Lost or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors and the delivery location.

If the package remains missing, contact us and provide your order information so we can assist with the next steps.